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Help! I can't download games! The Download and Play button isn't there!

Author: Kyle Kanser Reference Number: AA-02240 Views: 4669 Created: 2011-02-22 12:28 Last Updated: 2011-12-16 19:44 0 Rating/ Voters
You click on a game and it brings up the Details screen, but you don't see the "Download & Play" button for the game.

No need to worry though! All we have to do is adjust your Screen Resolution.  Please follow the directions below if you have Windows XP:
  • If you have Windows Vista or Windows 7 please click HERE for steps to change your Screen Resolution

1. Close the PC app by Right Clicking the Icon in the bottom right corner of the screen (next to your clock) and choose Exit.

2. Right-Click on an empty portion of your Desktop and choose "Properties"

3. Select the "Settings" tab in the top of the Display Properties window

4. Slide the "Screen Resolution" bar to at least 1024 by 768 pixels

5. Click the Apply button in the bottom right corner. (If you are asked "Would you like to keep these settings" choose Yes).

6. Open the PC app and select the game that you would like to download and the "Download and Play" button should be present!

If you continue to experience issues, please contact a Live Support representative using the button located below.
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