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1 After I clicked "Download and Play" the PC app begins to download the game. Why is the game not immediately available to play?

Pre-caching is the process by which parts of the game are loaded into your PC app to make the game ready for you to use without waiting for the whole game to download. The caching process continues while you use the game. The PC app continuously stays one…

2 Are Web Games Stored on My Computer?

Web games are not stored on your computer. Because of their small size, they can be played in a browser window.

3 Can I Play Games in Multiplayer Mode?

The availability of multiplayer functionality varies from game to game and is dependent on a large number of factors. Some games will permit multiplayer sessions only with non-Games subscribers, whereas other games may only permit sessions with other Games…

4 Can I play the games without an internet connection?

In order to use the subscription service and play games, you must be connected to the Internet. We require an active Internet Connection so we may authenticate your account and collect any problem reports sent. The first time you play a game, you will download…

5 Can I Restrict my Kids from Playing Games at a Specific Time?

No, this feature is not available yet.

6 Can I Transfer my Web Game Score to the Full Version Game?

No, web games are limited versions of the full version games and are not linked to the full downloadable version of the same game.

7 Can the games still be played after I cancel my subscription?

Your access to the games is removed as of the date you cancel your subscription. You will receive a pro-rated refund of the remaining amount of the monthly subscription price from the date of cancellation through the end of the billing period for the subscription.…

8 Can the games still be played after I cancel my trial subscription?

No, once you cancel your account, you are not able to access the games. Because as a subscription service, you must be an active subscriber to enjoy the games you have downloaded.

9 Do I have to be logged in to my account to play web games?

No, you do not have to be logged in to play. However, to download the full version of the game, you will need to log in. For instructions on how to log into the PC app, please click HERE.

10 I need to download the GameTanium PC App!

Fear not! You can download the GameTanium PC App by clicking HERE. Just choose "Run" when prompted and it will install onto your computer.

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