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StarHub FAQ (Mobile)


1. How do I contact your Customer Support? 2. What is Starhub's Game On service and how does it work? 3. What are the subscription charges? 4. Which mobile phones are certified to run the Game On app? 5. How do I download a game? 6. How can I find new games…

2 Can I download and play when I don't have a data connection?

Temporary loss of connectivity should have minor or no impact on your experience. If you have an extended connectivity loss (e.g. while in airplane mode), you will still be able to play previously downloaded games, but will be unable to download additional…

3 Can I play while my phone is charging?

Yes. Do note that if you are charging your phone by connecting it to your computer and experience difficulties, check that your phone's USB connection is not set to "USB Mass Storage". To verify and change this setting, just drag the top Status Bar down and…

4 Can I use my Starhub Game On service on more than one device?

You can only activate the service on one personally-owned device. You will be asked to associate your mobile device with your account during the set-up process. If you have sold/lost your phone or replaced it for some reason, contact us and we will assist…

5 Do the games downloaded from my 3G/4G network work when I'm on Wi-Fi?

If you are connected to Wi-Fi, the games will automatically download via Wi-Fi as well. You may be asked to provide your Gee ID and password for verification. If you are not connected to Wi-Fi or have disabled the feature, then the games will download via…

6 Do you have multiplayer games?

If any games have multiplayer features, we will note it under the game details page.

7 How can I find new games that were added to the service?

Look for them under the What's New category after you click on the bottom section of the app's main menu ('+' symbol).

8 How can I suggest new games for the Game On app?

You can use the Contact link to provide us with suggestions on what other Android games you'd like us to include.

9 How do I cancel my subscription?

1. Open the Game On app 2. Press your device's menu button. This will display the app menu 3. Select "Unsubscribe"

10 How do I contact your Customer Support?

For all inquiries or feedback on the app, please user our Game On support page. Click on the Contact link at the top of the page to send us an email. Please note that this Contact page should be used for issues with the games and/or the Game On app. For general…

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