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StarHub FAQ (Mobile)

11 How do I delete a game?

You can delete a downloaded game from within the Game On app (recommended method) or by uninstalling the game from the Settings menu of your phone (Settings > Applications > Manage Applications). To remove a game from within the Game On app, click on…

12 How do I download a game?

Follow these directions to download and install a game: 1. Find a game you would like to play. Select a category that interests you (for our example we chose Arcade ): 2. Select a game: 3. Tap the Download button at the top of this Game Details page: 4. When…

13 How do I know the status of a game that has been selected for download?

Once you have selected a game for download, a progress bar will appear on the game's detail page or in the My Games section. (Click the game controller-shaped icon at the top of the Game On app). While you may select as many games as you'd like for download,…

14 If I uninstall the Game On app, will previously downloaded games also be removed?

Removing the Starhub Game On app does not remove downloaded games from your phone. However, you will not be able to play any of these games without the Game On app installed and having an active subscription (or you are still within your seven-day trial).…

15 Is my personal information secure?

The Game On app will never have access to or save your personal billing details at any time.

16 What are the subscription charges?

You will be charged SGD 5.35 for a 30-day access, after which the subscription will be renewed. You will also receive an SMS message to confirm your subscription.

17 What is Starhub Game On! and how does it work?

Starhub Game On! is the Singapore's only unlimited premium Android games subscription service. There are no ads and new games are added all the time. It is an amazing value compared to buying apps one at a time. You can download and play as many games as…

18 What mobile phones are certified to run the Game On app?

The service will work on a majority of Android handsets (versions 2.2 and above). We have tested and certified the ones below, and more are consistently being added to the list.. SAMSUNG S3 (non LTE) GT-I9300 S3 (LTE ) GT-I9305 Note (non LTE) GT-N7000 Note…

19 What should I do if a game does not run properly?

1. If you get a "license error", verify that your mobile data connection is strong and not intermittent. 2. Contact us with a description of your problem, and we will be happy to assist you.

20 Where are downloaded games saved on my handset?

The games are saved to your phone's memory like any other app. Games are typically saved to the SD card; however, in some cases, games may save to your internal phone memory.

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