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AIS FAQ (Mobile)


1. How do I contact AIS Game Zone Customer Support? 2. What is AIS Game Zone and how does it work? 3. Which mobile phones are certified to run the AIS Game Zone app? 4. How do I download a game? 5. How can I find the new games that were added to the service?…

2 Can I download and play when I don't have a data connection?

Temporary loss of connectivity should have minor or no impact on your experience. If you have an extended connectivity loss (e.g. while in airplane mode), you will still be able to play previously downloaded games, but will be unable to download additional…

3 Can I play while my phone is charging?

Yes, however if you are charging your phone by connecting it to your computer and experience difficulties, check that your phone's USB connection is not set to "USB Mass Storage". To verify and change this setting, just drag the top Status Bar down and select…

4 Can I use my AIS Game Zone subscription on more than one device?

The AIS Game Zone rental subscription is associated to the SIM card for your phone. To use the Game Zone rental subscription on another phone you would need to: Move your SIM card to the other phone Select "Subscribe" Choose the Rental Package on the new…

5 Do the games downloaded from my 3G/4G network work when I'm on Wi-Fi?

If you are connected to Wi-Fi, the games will automatically download via Wi-Fi as well. If you are not connected to Wi-Fi or have disabled the feature, then the games will download via 3G/4G and, as usual, data rates may apply depending on your data plan.…

6 Do you have multiplayer games?

Some games have multiplayer features. We typically note these features on the game details page within the AIS Game Zone app.

7 How can I find the new games that were added to the service?

Look for them under the What's New category after you click on the bottom section of the app's main menu (''^" symbol).

8 How do I cancel my subscription?

1) Open the Starhub Game On! app 2) Press your device's menu button. This will display the app menu 3) Select "Unsubscribe"

9 How do I contact AIS Game Zone Customer Support?

For all inquiries or feedback on the app, please contact AIS Game Zone Customer Support. Click the Contact link at the top of the page to send us an email. You can also call us at 1175

10 How do I delete a game?

You can delete a downloaded game from within the AIS Game Zone app (recommended method) or by uninstalling the game from the Settings menu of your phone (Settings > Applications > Manage Applications). To remove a game from within the AIS Game Zone…

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