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AIS FAQ (Mobile)

11 How do I download a game?

Follow these directions to download and install a game: 1. Find a game you would like to play. Select a category that interests you (for our example we chose Arcade ): 2. Select a game: 3. Tap the Download button at the top of this Game Details page: 4. When…

12 How do I know the status of a game that has been selected to download?

Once you have selected a game for download, a progress bar will appear on the game's detail page or in the My Games section. Click the heart-shaped icon at the top of the AIS Game Zone app). While you may select as many games as you'd like for download, only…

13 If I uninstall the AIS Game Zone app, will previously downloaded games also be removed?

Removing the AIS Game Zone app does not remove downloaded games from your phone. However, you will not be able to play any of these games without the AIS Game Zone app installed and a valid subscription unless you have time remaining on your free trial. Due…

14 Is my personal information secure?

The AIS Game Zone app will never have access to or save your personal billing details, as that information is available only to your wireless provider.

15 What is AIS Game Zone and how does it work?

AIS Game Zone is an unlimited premium Android games subscription service. There are no ads. New games are added all the time. It is an amazing value compared to buying apps one at a time. You can download and play as many games as you like as long as you…

16 What should I do if a game does not run properly?

1. If you get a "license error", verify that your data connection is strong and not intermittent. 2. Contact AIS Game Zone Customer Support (See FAQs #1 for reference) with a description of your problem, and we will be happy to assist you.

17 Where are downloaded games saved on my handset?

The games are saved to your phone's memory like any other app. Games are typically saved to the SD card; however, in some cases, games may save to your internal phone memory.

18 Which mobile phones are certified to run the AIS Game Zone app?

While the service and games may work on other devices without issue, we have tested and certified the ones below. We are constantly testing and certifying new devices. SAMSUNG GALAXYMINI_(S5570) SAMSUNG GALAXYCOOPER(S5830) SAMSUNG S5360 SAMSUNG GALAXY_Y_(S5360)…

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